We use Paypal and Sage Pay to collect/process transaction information. Please review SagePay’s security policy here for more information.
In order to contract with Mu Du you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us.
For hat orders, please send us your head measurement place a tape measure on your forehead and pass around the head, ensuring that the widest part of the head is included, or where you would like your hat to sit. (A female’s average head is size 57cm or 22 inches).
Mu Du hats are made from 100% Australian wool.
To rid a wool hat of any lint or dirt it has accrued, use a soft bristled brush and steam, such as that from a kettle (be careful!) Using medium length strokes, go with the grain of the felt using a medium pressure and repeat until clean.
Most of Mu Du’s wool and fur hats are accompanied by a ribbon band and bow – these can get creased, the easiest way to rid any crease is, again, with a little steam.
Want something that’s not available online? We can custom make hats to suit your needs, all you have to do is get in touch and we’ll see what we can do! Mu Du offers a pick n’ mix service, so any ribbon band or embellishment that’s on a hat can be put on to another style and vice versa.
If you require a specific size or embellishment all you have to do is ask! Email us on email@example.com with your ideas. Custom-made hats are non-refundable.
UK Postage usually takes 3-5 working days to arrive at your door.
If you are placing an order to be sent outside of the UK you will be charged the international shipping rate. Orders sent to Western Europe usually arrive within 5-7 working days, Eastern Europe 4 – 6 working days and the rest of the world 7-10 working days, following the day of order placed.
Mu Du cannot be held responsible for items lost or damaged once dispatched to overseas locations. We are not responsible for any delay in delivery that may occur due to postal delays in other countries or forces beyond our control.
We hope that you are happy with your order, but if for some reason you are unsatisfied for any reason, please let us know. If you are not happy you can return your purchase within 14 calendar days of receipt. This does not include made to measure or personalised items. Send an email titled ‘Mu Du Return/Exchange’ to firstname.lastname@example.org and let us know that your item(s) are on their way. We accept return or exchanges for all unworn items within 14 calendar days of the shipping date.
You must send your unworn hat back to us at the following address Mu Du, 14 St James Road, Surrey KT6 4QH.
Return shipping charges are non-refundable and are the full responsibility of the customer. Your refund will be credited in the same manner and to the same account used to make the original purchase. Please include your full name, email and postal address within your return and remember to pay the correct postage costs. Any returns sent with the incorrect postage stamps will not reach us and therefore your refund will not be completed.
Returns are not accepted for custom-made hats.
Please be sure to order your items before the dates listed below to ensure their arrival in time for Christmas.
What information do we collect?
We collect information (e.g. name, email address, postal address) from you when you place an order on our site or leave us feedback.
When placing an order with Mu Du London, you will be directed to Paypal or SagePay when completing your payment and here, as appropriate you will be asked to enter your name, e-mail address, mailing address, and credit/debit card information.
Paypal is a secure online payment website that allows you to complete your purchase easily, without revealing your credit/debit card information to us. Paypal does not store your credit/debit card information unless you set up an account with them (this is optional).
All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering.
What do we use your information for?
Any information we collect from you may be used in the following ways:
To improve our website: (we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service:(your information helps us to more effectively respond to your customer service requests and support needs)
To send periodic emails: The email address you provide for order processing, may be used to send you information and updates to you pertaining to your order or request, in addition to receiving company news, updates, promotions, related product or service information etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures when you submit a request or place an order with us. We do not sell, trade or otherwise transfer to outside parties your personally identifiable information.
After a transaction your private credit/debit card information will not be stored.